What are the Delivery Charges?
Delivery charges are free of cost for our customers.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It may be possible that our courier partners have holiday(s) between the date of your placed order and the date of delivery (which is based on the timelines shown on the product page). In this case, we add an extra day in the calculation of the estimated delivery date. Furthermore, some courier partners do not operate on Sundays and accordingly, this is factored into the estimated delivery dates shown on the product page.
What is the estimated delivery time?
Items are usually shipped within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product's availability in the Company’s inventory
- The delivery destination/location to which the order was placed.
Shipment of orders will take place on business days, not being a public holiday in the area in which our warehouse is located. Therefore, please, consider any public holidays including any national and/or regional holidays in in the relevant state, area, or city in India. Deliveries will be made on business days, not being a public holiday in the relevant state, area, or city in India.
Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. The Company shall not be held responsible for any delay in shipment of the product(s) due to circumstances beyond the control of the Company, provided, the Company takes all required and necessary steps to ensure shipment of the product(s) within the stipulated timelines.
Notwithstanding anything contained in this Shipping Policy, in the event the order is made to deliver through any courier agency or any third party, the Company does not make any representation or warranty in relation to the delivery of such orders.
Are there any hidden costs (sales tax, octroi etc) on items sold by Calcetto.in?
There are NO hidden charges when you make a purchase on Calcetto.in List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra in accordance with this shipping policy.
Why does the estimated delivery time vary for each product?
You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, geographic location of the product, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Company does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on:
- Whether the Company ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
- At times the Company prefers not to ship to certain locations. This is entirely at the Company’s discretion.
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact us to initiate a return. You will receive an e-mail or a call explaining the process, once you have initiated a return.
Please refer to our Returns Policy for more details.
Does Calcetto.in deliver internationally?
As of now, Calcetto.in does not deliver items internationally.